Terms of Use

Last updated: February 21, 2026

1. Acceptance of Terms

By accessing or using BugZap ("the Service"), you agree to be bound by these Terms of Use. If you do not agree to these terms, do not use the Service. The Service is operated by BugZap ("we", "us", "our").

2. Description of Service

BugZap is a visual bug reporting and tracking platform that provides browser extensions, a web dashboard, and embeddable widgets for capturing, annotating, and managing software bugs. The Service includes free and paid subscription tiers.

3. User Accounts

You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials. You must notify us immediately of any unauthorized access to your account.

4. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Upload malicious content, malware, or attempt to exploit the Service
  • Attempt to gain unauthorized access to other users' data
  • Circumvent usage limits or plan restrictions
  • Use automated tools to scrape or overload the Service
  • Resell access to the Service without written permission

5. Intellectual Property

You retain ownership of all content you upload to the Service (screenshots, bug reports, comments). You grant us a limited license to process and store this content solely to provide the Service. We retain all rights to the BugZap software, branding, and documentation.

6. Subscriptions and Billing

Paid plans are billed monthly via Stripe. You may cancel at any time through the billing portal. Upon cancellation, your plan will be downgraded to Free at the end of the billing period. No refunds are provided for partial months. We reserve the right to change pricing with 30 days' notice.

7. Plan Limits

Each plan has limits on projects, team members, and monthly bug reports. If you exceed these limits, additional submissions may be rejected. Upgrading your plan increases or removes these limits.

8. Data Retention

Bug reports, screenshots, and associated data are retained for the duration of your subscription. Upon account deletion, your data will be permanently removed within 30 days. Free-tier data may be deleted after 12 months of inactivity.

9. Service Availability

We aim for high availability but do not guarantee uninterrupted service. We are not liable for downtime, data loss, or service interruptions. Planned maintenance will be communicated in advance when possible.

10. Limitation of Liability

To the maximum extent permitted by law, BugZap shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Our total liability is limited to the amount you paid us in the 12 months preceding the claim.

11. Termination

We may suspend or terminate your account if you violate these Terms. You may delete your account at any time. Upon termination, your right to use the Service ceases immediately.

12. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or in-app notification. Continued use of the Service after changes constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of Poland. Any disputes shall be resolved in the courts of Poland.

14. Contact

Questions about these Terms? Contact us at legal@bugzap.app.